Frequently Asked Question

What system info should I include when reporting issues?
Last Updated 6 days ago

In addition to logs and any crash mindumps please include the following:

Windows

Please upload the full dxdiagOutput.txt generated by PA or a full windows DxDiag.txt:https://support.microsoft.com/en-nz/help/4028644/windows-open-and-run-dxdiagexe

macOS
System Information from Apple menu > About This Mac > System Report

  • operating system
  • RAM
  • model identifier
  • graphics / displays

eg macOS Sierra 10.12.3 16GB MacBookPro11,3 Intel Iris Pro 1536MB Nvidia GeForce GT 750M 2048MB

Linux

  • distribution and version eg Ubuntu 18.04
  • graphics card and drivers

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